FAQ - Shipping Information
FAQ – Shipping Information
Below you will find answers to questions related to shipping. If you have any questions, please email us at firstname.lastname@example.org
Q: Where do you ship from?
A: We ship from our partnered warehouses and factories located in Asia, Turkey, United States and United Arabs Emirats. Because we offer different products, and we ship from multiple warehouses, please expect your item to ship separately if you ordered more than one, or different products.
Q: Where do you ship to?
A: We are currently shipping to United States, Canada, United Kingdom, Australia, Europe (Germany - France - Belgium – Netherlands – Sweden). However we have plans to expand to more countries by the end of 2022!
Q: How long does your shipment process take?
A: Generally, your order will be processed within 2-3 business days. During seasonal time like Black Friday, Christmas, order processing can take up 5 business days. We appreciate your patience while we prepare your order.
Q: How long will it take for my order to arrive?
A: It usually takes between 10-20 business days in average for your order to arrive.
Q: What is your shipping policy?
A: At Ritaj Gifts, our goal is to offer you the best shipping options. Every day, we ensure to provide the very hightest level of responsiveness to you at all times.
The time frame for order delivery in divided in two parts:
- Processing Time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and post will process the order, which can take an additional 2-3 business days.
- Shipping Time: This refer to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items take 10 to 20 days for all orders to arrive at their destinations.
Q: Will I be charged customs and imports duties?
Depending on the value of your order, your Ritaj Gifts parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Unfortunately, these charges are out of our hands and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges on your end.